Please choose your books carefully: we do not take back books because of a change of mind. If something is wrong with your order, we put it right. This page explains how.

The short version

Books cannot be returned or exchanged once delivered, except when a book arrives damaged or defective, or is not the title you ordered. In that case, tell us within 48 hours of delivery and we replace it or refund it.

Damaged, faulty or wrong books

  1. Contact us within 48 hours of delivery at info@darelchimal.com or
    +961 6 411 611. Tell us your order number and the title, and send a photograph of the problem.
  2. We confirm and arrange a replacement or a refund, whichever you prefer.
  3. If we need the book back, we tell you where to send it and we pay the postage. We also refund what you paid to receive it.

Please do not send books back before contacting us: we cannot match an unannounced parcel to an order.

This is in addition to your rights under Lebanese consumer law, not instead of them.

Refunds

Refunds are issued to the payment method you used. We process the refund once we have confirmed the problem; how long it then takes to appear depends on your bank or card issuer.

Cancelling before dispatch

If you change your mind before your order has been sent, contact us and we will cancel it and refund
you in full.

Questions

Dar El Chimal
Bechara El Khoury Boulevard, Bahsas, Tripoli, Lebanon (P.O. Box 57)
Telephone: +961 6 411 611
Email: info@darelchimal.com